Refund policy
We have a 90-day First Order return policy, which means you have 90 days after receiving your item to request a return for one (1) unopened pouch of Auren (20 sticks). Unopened means the top seal of the bag has not been torn. Shipping costs to return the item are not included.
Orders may take up to 4 business days to be processed before shipping
Recurring subscription orders will be charged $5.95 for shipping and handling
Orders purchased with the intent of resale, or by a person who has previously resold Nectar items, are not eligible for refund under any circumstances, even if these orders were never shipped. Initiating a credit card chargeback voids your right to a refund. No orders connected with a credit card chargeback will be refunded.
Packages that are refused upon delivery or marked as "Return to Sender" are not eligible for a refund. Once a package has been dispatched and either rejected by the recipient or returned by the carrier, we are unable to issue any form of reimbursement.
Due to the significant discount applied to your first subscription order, we do not offer refunds on subsequent subscription orders. If you subscribed to a product and do not cancel your subscription, we are unable to provide a refund for any 'refill' orders that have been placed and paid for.
Additional orders beyond the first order placed by any customer are not eligible for refund. Free gifts are limited to one per customer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.